What are the arrangements for reimbursement for the open bus servicies?

At discretion, in exceptional circumstances, should a refund be agreed to. Refund requests should be produced within 10 days from the date of the tour and sent to [email protected] together with the original ticket of the tour; the following information must be provided: date of the purchase of the voucher, order number of the voucher, name of the customer (the same as the one on the voucher).

For Tours of Rome and surroundings with no overnight accommodation:

  • Up to 24 hours / one working day prior to departure: no penalty.
  • Less than 24 hours prior to departure: 100% penalty.
  • No show: 100% penalty.

For Tours with overnight accommodation:

  • Up to 2 working days prior to departure: no penalty.
  • Less than 48 hours prior to departure: 50% penalty.
  • Less than 24 hours prior to departure: 100% penalty.
  • No show: 100% penalty.